How can we help?

You can also use PATCHs to contact your surgery online, for NON URGENT queries

We know that you don’t just need medical support during practice hours and that you may need advice at any time of day. PATCHs gives you 24-hour access to a wealth of health advice, self-care tips and information on your next steps. Plus, you can submit request forms directly to the surgery for review if you need further guidance.

Please be advised that it may be 2 to 3 working days before your query is reviewed.

Why use PATCHs?

Round the clock advice: Access a wealth of health advice at any time of day or night.

Accurate medical advice: Receive tailored advice and information based on your symptoms.

Less time on the phone: Submit your form online so you spend less time waiting in phone queues. We may be able to deal with your request without the need for an appointment.

Clinically approved information: All the advice and information available through PATCHs is clinically approved and provided by medical professionals.

Depending on your request/symptoms you may be directed to complete a questionnaire.

You are able to upload photos/documents if necessary

You can also request prescriptions and Sick notes

Please note if you need to book a follow up or review appointment, smear test or blood test you will need to call the surgery or book online via the NHS app