It's a nightmare for any IT professionals if the network goes down in peak hours.. But the 1st thing is to.keep calm & work on the below.pointers.. We not only have to work.on resolving the issue but also need to.keep informing all.stackholders about the progress.. 1 ) Quickly identify the root cause of the outage and communicate with stakeholders. 2 ) Activate backup systems or failover solutions ( BCP ) to minimize downtime. 3 ) Work with the concern vendor & the team to resolve the issue and monitor the network

Check if the main network devices (router, switch, firewall) are powered on and working. Run basic tests like ping and traceroute to find where the problem is. Restart affected devices and switch to back up connections if needed. Once fixed, document the issue and take steps to prevent it from happening again.

- Before your customers swamps up your support through calls, ensure that a notification is shared informing your customers that you are aware of if the issue and working on fixing it on priority. - Collaborate with all teams responsible to mitigate the impact and develop a failover plan for the customers. - Root cause determination will then be the priority.

O primeiro passo é avaliar o impacto da falha do servidor. Determine quais serviços são afetados e quão críticos eles são para suas operações de negócios. Priorize a recuperação dos serviços que têm o impacto mais significativo em seus clientes e na continuidade de seus negócios. Por exemplo, se uma plataforma de comércio eletrônico ficar fora do ar, restaurar o serviço de checkout seria uma prioridade para evitar a perda de receita. Em seguida, identifique as causas raiz da falha do servidor. Essa etapa é essencial para evitar que o problema se repita. Depois de avaliar o impacto, identificar as causas e se comunicar com sua equipe. Comece com as tarefas mais críticas que você priorizou. Se você tiver um plano de recuperação de desastres.

Drawing from my experience managing network outages, I prioritize a layered approach: First, I run immediate diagnostics to identify whether it's hardware failure, configuration issues, or external provider problems. I implement redundancy protocols - we once had a main router failure during a major sales event, but our backup circuits activated within minutes, minimizing impact. I maintain updated documentation of network topology and recovery procedures, which significantly reduces response time. I communicate transparently with stakeholders about the situation and expected resolution timeline. Have you experienced similar challenges? I'd love to hear your approach to network resilience.

1- communication to the appropriate stackholders 2- check ISP link 3- check internal monitoring applications 4- include concerned parties for an efficient troubleshooting 5- restore connection 6- investigate and find the RCA 7- documentation

if network is down during peak hours , we need to take quick view to define root cause and check time need for recovery by replacement or mitigate or bypass , but if we need some time to define root cause or fixed network issue we need to transfer users traffic to DR site till we define root cause and fix issue .

During a peak-hour network outage, I focus on keeping things under control. The backup network is activated immediately to minimize disruption while IT works on restoring the primary network, sharing an ETA as soon as possible. I stay calm, ensuring all impediments are addressed and stakeholders are kept informed with clear updates. Communication is key— to provide timely ETAs and adjustments to keep releases on track. Once resolved, to ensure a smooth recovery and follow up with a post-mortem to improve future resilience. Most important to document it in Lesson learned register.