Teleperformance (TP), a global business services leader, operates in 100 countries with nearly 500,000 employees.
By using the Microsoft commercial marketplace, TP centralized its software portfolio to provide a unified view of their investments.
This helps TP make the right decisions for their business, while unlocking innovation.
With more than $9 billion in revenue, TP is a leading digital business services provider headquartered in France serving 60% of the top 10 Forbes Global 2000 (2023). TP is dedicated to providing a competitive edge for clients through empathetic, high-touch support augmented by cutting-edge technology. Through its strategic partnership with Microsoft, TP has aligned its software investments to the Microsoft commercial marketplace to help it expedite time to value while helping it spend smarter.
Purchases from marketplace give us better control. We have a single purchase order, a single invoice, that gives us a brilliant view of our cloud landscape and an optimized cost investment. Time-to-market is key. The Microsoft commercial marketplace is a key component of our procurement strategy. It makes things easier and faster.
Jatin Suri, Senior Vice President of Cloud COE, TP
TP achieves greater efficiency while balancing their business requirements by consolidating all software purchases through the marketplace. With the marketplace, TP benefits from bulk purchasing and enhanced negotiation terms, which are crucial for a company operating in 100 countries. The marketplace helps eliminate the need to manage multiple vendors, invoices, and purchase orders.
It’s adding value because we now have a single invoice and a single place to manage payments. This streamlines everything, eliminating the need to deal with different billing, vendors, and invoices.
Jorge Chinas Nunez, Procurement Lead, TP
As innovation demands increase, TP reduces time to value for clients. TP onboards solutions faster by having vendors agree to standardized terms and conditions as part of doing business through the marketplace. This significantly reduces the time required for purchases, giving TP the agility to innovate.
From a financial perspective, TP can make investment decisions with a holistic view of its cloud portfolio. The marketplace provides insights into the usage of their solutions so they can see where their investments are being used—and where they can cut costs. It also allows TP to spend smarter by applying 100% of purchases for eligible solutions toward its Microsoft Azure Consumption Commitment (MACC), helping TP earn discounts on its cloud infrastructure.
The Microsoft commercial marketplace helps TP centralize its software portfolio, while delivering efficiency, agility, and financial benefits. Being a cloud-first company, TP is well positioned for excellence because of investments like the marketplace. With its ongoing technological advancements TP drives exceptional, human-centric experiences for both clients and clients’ customers.
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