Head of Community and Impact

Role: Head of Community and Impact

Contract: Full-time, permanent

Working hours: Monday – Friday (37.5 hrs per week)

Base salary: £50,000

Location: Any Trampery Site - Old Street, Peckham, Poplar, Tottenham and Hackney Wick

Reports to: COO

We are seeking an enthusiastic Head of Community and Impact to lead the Community team across multiple Trampery sites.  

Strategy

• Lead the development and ownership of the company’s strategy for community support, impact and front-of-house services.
• Act as the strategic link between the Community Team and other departments, including Facilities, Marketing, Sales, HR and Finance.
• Foster an informed and confident culture of inclusivity across the organisation, actively promoting equality, diversity and belonging in all community-facing and internal practices.

Community Team Leadership

• Ensure that members across all the company’s workspaces experience excellent front-of-house service; characterised by warmth, compassion and authenticity.
• Provide leadership and direction for the Community Team.
• Maintain an effective staffing and management structure, evolving as the company grows.
• Line-manage members of the Community Team.
• Ensure appropriate cover is arranged during staff absences.
• Define a core programme of community activities to be delivered consistently across all workspaces.
• Develop a portfolio of optional community activities that individual sites can adopt based on local needs.
• Support the training and professional development of Community Team members.
• Ensure the team operates in line with the company’s values.
• Take ownership of the Community Team budget, including planning, monitoring, and ensuring responsible use of resources.
• Drive the Community Team’s efforts to support and contribute to the company’s environmental and sustainability targets.

Clients & Partners

• Report on clients KPI’s and goals, ensuring those are tracked and delivered
• Build and maintain strong relationships with clients and partners, ensuring excellent delivery of front-of-house services.
• Represent the company’s values and community ethos in all external interactions.
• Chair Steering Groups for selected sites, including partners and other senior stakeholders.

Impact

• Oversee the planning and execution of impact-focused initiatives across all workspaces, including the flagship Evo Pioneers programme
• Lead on company programmes designed to support early-stage entrepreneurs in growing their businesses.
• Design and manage company-wide work experience programmes across all sites, ensuring inclusive access and meaningful engagement.
• Lead on production of the company’s annual Impact Report, ensuring that necessary data is being collected and tracked across all activities.

Senior Management

• Serve as a member of the Management Team
• Report on Community Team updates, challenges and successes to senior management, contributing to strategic decisions.

Personal requirementsRequired skills and qualifications

• Minimum 5 years experience in community management roles.
• Expertise in a wide range of formats for community engagement.
• Proven team leadership experience including direct line-management.
• Ability to evaluate situations strategically & develop strategy.
• Confident working as part of a senior management team.
• Polished management of relationships with external stakeholders.
• Strong alignment with The Trampery’s mission & values.

Company Culture

• A progressive, open-minded and kind culture.
• Each individual is free to be themselves and is supported in giving their best.
• Always striving to learn, improve, be better and build a better world.

What we offer

• Private health insurance
• Company-wide Training, Learning & Development opportunities.
• Regular team activities including Socials, Wellbeing and Team builders.
• Monthly wellbeing budget.
• Charlie HR Perks and Discounts to thousands of vendors.
• Remote working (1 full week per year)
• 32 days off per year (20 days annual leave, plus 8 bank holidays, plus 1 day off during your birthday week plus paid end of year closure from Christmas Day to New Year’s Day (unless stated differently in your contract)
• Day of personal significance swap (eg swap Easter bank holiday for another religious holiday)
• Free guest pass to workspace for partner, friend, or child once a month.
• Cycle to work / Annual travel card loan schemes.

Start Date: ASAP

Deadline for Application 5pm on 31/07/25

(Please apply early as applications will close before the deadline if high volume received)

Accessibility

We welcome applications from people who identify as neuro-diverse and/or having a disability and would like our recruitment process to be as accessible as possible. 

If you need us to make an adjustment or provide additional support as you apply for a role, please email workwithus@thetrampery.com and our Recruitment Team will contact you to discuss how we can accommodate.

As a Disability Confident Employer, we are committed to offering an interview to candidates with disabilities, providing they meet the minimum requirements of the job role.

Inclusivity

The Trampery is proud of its supportive and inclusive culture, and we are committed to making it a welcoming place for everyone who comes to work with us. The Trampery is an equal opportunities employer and welcomes all applications. We do not discriminate based on, but not limited to, the following; age, education, disability, gender identity, partnership status, parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.