Here's what you need to do now to ensure Microsoft Teams remains operational after October 14, 2025 on your Surface Hub devices
Effective October 14, 2025, Microsoft will end support for Windows 10 Team edition on Surface Hub v1 and Surface Hub 2S. After this date, these devices will no longer receive security updates, patches, or support, and the Microsoft Teams app will stop functioning. Now is the time to act to ensure your meeting spaces remain secure and fully operational.
Windows 10 Team edition on device notification
Customers who still have Surface Hub v1 or Surface Hub 2S devices running Windows 10 Team edition may have noticed a notification on their devices stating:
"Teams and the Migration Launcher app will stop working after October 14, 2025, when support for Windows 10 Team OS ends. Tap here to review upgrade options."
We are posting this message proactively to ensure you are not caught off guard when Teams will no longer log into the service after October 14, 2025. Please note that there is no option to suppress or disable this notification.
For IT administrators who wish to proactively manage user communication and avoid end-user confusion, we recommend updating the background with a custom image that clearly informs your users of the upcoming change and assures them that a transition plan is in place. Here are steps to help you customize the welcome screen:
Local Configuration
- Save your desired background image to a USB flash drive and plug it into an available port on your Surface Hub.
- Launch the Settings app on Surface Hub and sign in with an Admin account.
- Navigate to Settings > Welcome Screen.
- Under Background for welcome screen, select Browse and choose your image from the USB flash drive.
- Your selected welcome screen will appear under Preview.
For detailed instructions, visit the Surface Hub Welcome Screen Documentation.
Remote Configuration
For remote deployment of the custom background via Intune, you can leverage the Surface Hub CSP. Specifically, use the InboxAppsWelcomeCurrentBackgroundPath setting. This CSP setting allows you to specify an HTTPS URL pointing to a PNG file. Please ensure the following:
- The background image must be a PNG file hosted securely (HTTPS).
- All necessary certificate authorities must be valid and installed on the Surface Hub, enabling it to securely access the image.
Detailed guidance can be found here: SurfaceHub CSP - InboxAppsWelcomeCurrentBackgroundPath
***The following content was originally posted on April 09, 2025
Important - Take these three actions now!
1. Check your device OS and model
Confirm whether your Surface Hub device is running Windows 10 Team edition. This includes:
- Surface Hub v1 (only compatible with Windows 10 Team)
- Surface Hub 2S (eligible for upgrades)
2. Choose your transition path
Select the best path forward based on your device:
- Surface Hub v1: We recommend a hardware refresh to Surface Hub 3, as these devices will be fully unsupported after October 2025.
- Surface Hub 2S: Choose from:
- Upgrade to Surface Hub 3 with the Surface Hub 3 Compute Cartridge (preloaded with Windows 11-based Microsoft Teams Rooms on Windows).
- Migrate to Teams Rooms on Windows using our Surface Hub 2S migration offering. This free offer is only valid until October 14, 2025.
- Switch to Windows 11 Pro/Enterprise if the device is used in personal office scenarios.
3. Stay up to date
- Start your migration or upgrade early to avoid last-minute disruptions
- Review the latest Surface Hub 3 enhancements (Edge integration, Miracast support)
- Work with your Microsoft account team or Surface reseller to build a transition plan
Why this matters
Staying on an unsupported platform poses security, compliance, and productivity risks. Microsoft’s recommended transition paths ensure continued access to Microsoft Teams and the latest collaboration features powered by Surface Hub 3 and Teams Rooms on Windows.
Embrace the future with Surface Hub 3 & Teams Rooms on Windows
Surface Hub 3, running Teams Rooms on Windows, offers industry-leading innovation and unmatched functionality. Microsoft has been continuously investing in enhancing the collaboration experiences of Surface Hub users. If you haven’t yet been ready to buy Surface Hub 3 or transition your Surface Hub 2S devices to the Teams Rooms on Windows platform, now is a great time to consider it — our recent announcements highlight meaningful new capabilities that enhance the experience. Notably:
- Microsoft Edge integration: Soon, you'll be able to access web applications, personal content, and browse securely through Microsoft Edge directly on Surface Hub 3. This integration facilitates interactive and inclusive collaboration with features like personalized login, real-time content collaboration, and secure InPrivate browsing with Edge Kiosk Mode.
- Miracast wireless projection: Adding another top-requested capability, Surface Hub 3 will support Miracast, enabling effortless wireless content sharing. Beyond sharing, Miracast will support interactive touch and pen input directly from the Hub back onto the content projected from your personal device, enhancing collaborative workflows.
Migrating your Surface Hub 2S devices to the Teams Rooms on Windows platform today will not only ensure you’re transitioned well ahead of October but also ensure your Surface Hub devices have access to these (and other) latest experiences as soon as they become available. Learn more about these exciting enhancements here: Introducing Edge and Miracast on Surface Hub 3.
Take action today
Start working with your Microsoft account representative or Surface reseller to build a tailored transition plan for your Surface Hub v1 and 2S devices. Together, you can identify the easiest and most effective path forward while helping ensure you can maintain a seamless, secure collaboration experience.
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