VOIS

4 key areas where Gen AI is transforming Telco loyalty. At VOIS, we’ve distilled our Gen AI learnings into four key insights which can be deployed with customers today. 📚What the playbook covers:  🔎 How to instantly resolve customer queries 🔎 How to automate back-office workflows 🔎 How to build lasting customer loyalty 👇 Get the full playbook: Not All Contact Centres Are Built for Telcos — Here’s Why That Matter. https://lnkd.in/dNQni3k5 🏷️ Know someone in Telecom who could use this? Tag and help them out.

We’re honoured to be recognised again at the 11th DCX Confex & Awards 2025 – Bengaluru Chapter by Gain Skills Business Media Pvt Ltd., receiving the Best Customer Experience Award! 🏆✨   This recognition reaffirms our continued commitment to putting our customers at the heart of everything we do. Year after year, we enhance Digital Customer Experience through innovation, collaboration, empathy, and customer-first design. From process automation and CRM stacks to analytics platforms and AI-powered agents, our Architecture and Design team continues to push boundaries and make a meaningful impact.   Congratulations to the incredible teams behind this success! Here’s to shaping the future of CX, one innovation at a time.   Ahmed ElRouby, Marius Airinei, Ankita Mundra, Subir Tapadar, Girish Kumar, Priyanka M   #VOIS #BeUnrivalled #CreateTheFuture #DigitalCX #CustomerExperience #DCX2025 #ArchitectureAndDesign

  The digital world is no longer just a space—it’s a jungle. A place where threats evolve daily, and cyber predators seek financial or political gain. But there’s another side to this story – people like Cosmin Duduc, Ethical Hacking Expert, who work tirelessly to make cyberspace safer. He says: “Every day, I dive into the darkest corners of the internet, tracking new tools, tactics, and threats. Why? Because in cyber security, staying ahead is everything. At VOIS, I’ve found a company with a vision. One that knows how to bring together skilled and creative minds to tackle the toughest challenges in cyber.” His advice to anyone considering this field: “Have an iron will and learn as much as you can—knowledge is power. And, most importantly, practise. Because in this field, hands-on experience is what matters most.” If you, too, are passionate about making the virtual space a safer place, we’d love to meet you. Join VOIS: https://lnkd.in/dt7kAWyp #VOIS #BeUnrivalled #CreateTheFuture #CyberSecurity

In a world that moves at lightning speed, outdated systems are like brakes on a car - they slow things down 🏎️ Companies are sprinting to keep up with fast-changing customer needs, but outdated systems and processes create delays and complexity. Many depend on a number of traditional vendors to help run their operations, such as customer service platforms, tools to manage data, systems that connect different departments, and dashboards to track progress. Instead of making things easier, these setups often make things slower, and don't give teams the visibility they need to make smart decisions. A different approach is needed 💡 Vodafone Italy partnered with us at VOIS to supercharge its Customer Service Management platform built on 'ServiceNow' application. Together, we reimagined how it could work, transforming it into a smarter, faster, and more agile solution. ✅To accelerate innovation, we reduced time-to-market for products from 6 months to just 1 month, delivering impact faster than ever 🚀 ✅To break from rigid systems, we introduced Agile ways of working, replacing the traditional waterfall model with flexibility and speed 🔧 ✅To overcome slow processes, we streamlined delivery through a full knowledge transfer completed in just two months ⏱️ ✅To reduce rising costs, we optimised operations, resulting in over €1 million in annual savings 💸 ✅And to solve the visibility gap, we built real-time dashboards that gave stakeholders complete transparency and control 🔍 This is what happens when you combine speed, innovation, and deep Telco expertise. #VOIS #CreateTheFuture #BeUnrivalled

A decade of excellence celebrated in DANCE 🥳💃🕺   This year marked a spectacular milestone for our Business Quality Assurance team in India and Germany- working together for 10 years. Our teams pour their hearts into delivering top-notch results, and when it's time to celebrate, we make it count. Instead of an in-person bash, we hosted a virtual dance party with full energy and zero distance!   Here's to a decade of collaboration, countless memories, and many more adventures ahead! 🥳   #VOIS #LifeAtVOIS #TeamSpirit

A day crafted just for our little visitors!   We welcomed our bright little guests at our Hungary office for a day designed to spark curiosity, creativity, and discovery - and the magic began! ✨ They got their first playful peek into what shaping the future could look like - stepping into real-life roles across HR, Marketing, IT, Business, and Finance, including mock interviews tailored to ignite their sense of purpose. In those moments, we glimpsed great minds in the making! 💡   Their journey continued through creative drawing stations, stamp collection, mini-CEO missions, tech puzzles, mini-ad creators, and more. Take a closer look at how little minds tackled the grown-up world! #VOIS #LifeAtVOIS #BringYourKidToWork

When our youngest expert visitors took the mic, the answers were unfiltered, unexpected, and full of ambition! 🎤❤️✨   Watch for a glimpse into great minds in the making, and stay tuned for the next reveal, where they step into real-life roles across our core business areas and more!🚀 #VOIS #LifeAtVOIS #BringYourKidToWork

Today, let's celebrate the power of skills, creativity, and unstoppable energy! ⚡ Happy #InternationalYouthSkillsDay to the dreamers, doers, and digital dynamos shaping the world 🗺️ Let's take a moment to recognise our teams' initiatives to ensure that young people from all backgrounds are equipped with the skills they need. One standout initiative we are especially proud of is NEXT, our youth development programme in Romania. Through NEXT, we've partnered with top tech universities to offer students and fresh graduates valuable training and opportunities at VOIS. These trainings equip the students with essential technical and soft skills and prepare our hired graduates to become supportive mentors for the next generation. With a strong track record, we've hired 150+ fresh graduates and counting, showcasing the impact of our amazing team's commitment💫   Let's continuously build the future of tech talent!   #VOIS #VOISYouth #BeUnrivalled #CreateTheFuture

With big smiles, little footsteps, and a whole lot of joy, our Hungary office became a cheerful, buzzing playground! 🤩 Catch the joy in motion 😉 #VOIS #LifeAtVOIS #BringYourKidToWork

Why are customers being sent in circles to fix simple issues? Smart telcos are using GenAI to fix the issue ,  not just pass it on. At VOIS, we’re sharing how GenAI is quietly transforming customer churn into customer loyalty. 📌 What the article covers: ✅ How to spot hidden friction points in your customer experience ✅ How GenAI solves challenges others overlook ✅ How telcos are turning reactive service into proactive loyalty engines 👇 Read the full piece: Not All Contact Centres Are Built for Telcos — Here’s Why That Matters https://lnkd.in/dNQni3k5