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Your app is flooded with user feedback. Which insights will make or break your success?

User feedback can make or break your app’s success, but knowing which insights to act on is crucial. To effectively prioritize feedback:

  • Identify recurring issues: Focus on feedback that highlights common problems, ensuring you address the most impactful issues.

  • Prioritize feature requests: Evaluate which features are most requested and align with your app's vision.

  • Assess user sentiment: Pay attention to feedback that reflects strong emotions, both positive and negative, to gauge overall user satisfaction.

What strategies have you found effective in prioritizing user feedback?

Mobile Applications Mobile Applications

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  2. Engineering
  3. Mobile Applications

Your app is flooded with user feedback. Which insights will make or break your success?

User feedback can make or break your app’s success, but knowing which insights to act on is crucial. To effectively prioritize feedback:

  • Identify recurring issues: Focus on feedback that highlights common problems, ensuring you address the most impactful issues.

  • Prioritize feature requests: Evaluate which features are most requested and align with your app's vision.

  • Assess user sentiment: Pay attention to feedback that reflects strong emotions, both positive and negative, to gauge overall user satisfaction.

What strategies have you found effective in prioritizing user feedback?

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Help others by sharing more (125 characters min.)
15 answers
  • Contributor profile photo
    Contributor profile photo
    Sunil Sharma

    CEO at HawksCode

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    I'll prioritize insights that highlight critical usability issues, feature requests aligning with our goals, and patterns indicating unmet needs, as these directly impact user satisfaction and app success.

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    3
  • Contributor profile photo
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    Sagar Khandelwal

    Manager- Project Management , Business Development | IT Project & Sales Leader | Consultant |Bid Management & RFP Specialist | Procurement Specialist | Solution Strategist

    • Report contribution

    When your app is flooded with user feedback, prioritize these insights: Recurring Issues: Identify common pain points users face frequently. Feature Requests: Focus on highly requested features that align with your app's vision. Critical Bugs: Address technical issues causing crashes or poor performance immediately. User Sentiment: Analyze whether feedback skews positive or negative to guide overall strategy. Retention Impact: Prioritize changes that improve user experience and drive long-term engagement.

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    2
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    Dipl.-Ing. Lars Behrendt

    CEO@GRANNY&SMITH | ON A MISSION TO CREATE GERMANY’S MOST VALUABLE VENTURE BUILDER

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    User-Feedback is totally overrated. Its real buying customers we should focus on. Users always find new feature ideas but only real buying customers focus on problem solutions.

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    2
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    Sanjay Beedi

    Built on 15+ Yrs Telecom Integration Exp. ReplyWithMe: WhatsApp-Based Lead Management System | No Coding, No Developer | Build ChatBots, Auto-Replies & Automate Workflows | Fully UI-Based | On-Premises | "Core" Now Live

    (edited)
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    My customer's CRM (TeleCom - 4G: 2015) was flooded with user feedback, we focused on categorizing it to manage things better: => Organized Feedback: I sorted feedback into categories like bugs, feature requests, user experience, and performance issues. => Identified Patterns: we looked for recurring issues in each category. If several users mentioned the same bug or feature, it became a higher priority. => Triaged: Manager's prioritized based on frequency and how much it affected the user. Critical issues came first. => Tagged and Tracked: Management labeled feedback by urgency, user impact, and how it fit with the app's goals. This helped me stay on top of important changes. Categorizing helped me focus on the most important feedback.

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    1
  • Contributor profile photo
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    Salik Saeed Ahmed

    Top E-Commerce Consultant | Shopify & Adobe Commerce (Magento) Expert | Headless & API-First Architect | WooCommerce | GraphQL / REST | Digital Strategy & Cloud Integration Specialist

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    When your app is flooded with user feedback, success hinges on identifying actionable insights that align with your goals. Focus on recurring themes common pain points or frequently requested features as they highlight critical areas for improvement.

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    1
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    Gustavo Cosme

    Apple Developer Educator | Apple Expert at Globoplay | Speaker & Content Creator | 17+ Years in Tech | iOS, Swift, SwiftUI | Apple TV, Apple Watch, Vision, macOS

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    Focus on recurring issues, critical bugs, and feature requests that impact user experience and retention. Prioritize actionable insights to drive meaningful improvements.

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    Deepesh Rastogi Certified Enterprise Architect-ExIBM,Cisco,Sapient

    Implementing Alfabet, ARIS, and ArchiMate for Effective Enterprise Architecture & Governance.

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    Prioritize your issues as 1. Functional flows that stop use of basic core functionality of app. 2. Followed by Non functional issues like security, availability, performance 3. Broken functional flows which are the most common. 4. Rest other

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    Ankit Kumar

    Helping Customers To Scale With Custom IT Solutions | Expertise in Web | Mobile App | Cloud | Data Analytics | AI | ML | Business Intelligence

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    1. Bug Reports: Identify recurring technical issues affecting app functionality. 2. Feature Requests: Prioritize user-suggested features aligning with your app’s core value proposition. 3. Usability Issues: Focus on feedback regarding navigation, layout, and ease of use to enhance user experience. 4. Performance Metrics: Analyze comments on app speed, crashes, or compatibility for improvement. 5. Customer Pain Points: Address frustrations that directly impact user retention or acquisition. 6. Competitive Insights: Note comparisons with competitors to stay relevant. 7. Sentiment Analysis: Gauge overall user satisfaction trends to identify critical areas for improvement.

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    Mubashar H.

    Full Stack Developer | AI Agents Developer | Flutter | Python | n8n | Zapier | Make.com | Android | iOS | UI / UX

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    User feedback is gold, but it can be overwhelming! 💎 Focus on recurring issues — if everyone’s complaining about the same thing, it’s time to fix it. Feature requests? Go for the ones that align with your app’s vision and pop up the most. Pay attention to the emotional feedback — it’s like users’ heartbeats telling you what they love (or hate). How do you prioritize feedback?

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    Diego Martiniano

    I love creating businesses that make the 🌎 a better place by using software and technology | AI & ML for Business | CEO @ Pigmalion 🚀

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    Assuming the feedback is genuine and not influenced by a promotion or a gift, you’re likely in one of two situations: 1. You’re an incumbent, and app users have no choice but to use it. 2. Your app is truly terrible, and you’re losing users by the second. You’ll need to consider making changes to your team. You can’t expect to get out of this situation with the same team that put you in such a bad position. Instead of focusing solely on issues or bugs, I would aim to understand the app’s primary uses and functionalities from the user’s perspective and ensure that these work properly and cut the rest of un-useful buggy stuff. After that, I would restructure my team and start adding functionalities that are genuinely useful to users.

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