The ethics of connecting with people - Adobe XD Tutorial

- [Instructor] When working with people, it's critical to ensure that you're doing your best to act responsibly and in the best interests of all of your stakeholders. This includes your customers, employer, colleagues, the public, but most importantly, the people you're connecting with. While many safeguards, particularly around consent and privacy standards, are built into user testing, the platform also enables you to have a lot of freedom around how to guide people through tests. It helps to bring a mindset of thoughtful empathy to the table. The User Experience Professionals Association, or UXPA, adopted a code of conduct in 2005 that includes the following principles. I recommend that as you adhere to these principles as you plan and execute your work, as they represent the best practices developed by UX researchers. If you find yourself in a situation where you don't know the answer, find a trained researcher to advise you on the best next steps. First, act in the best interest of everyone. Some examples of how to do this: work with other practitioners to critically review your work, avoid coercing people by offering inappropriate incentives, and only do work that you're capable of, and trained to do. Be honest with everyone. You should never deliberately mislead people about your motives and expected outcomes. Your recommendations should be consistent with best practice, or reviewed by qualified professionals. Do not harm, and if possible, provide benefits. Be mindful that sometimes, you should not be soliciting feedback if doing so imposes physical, mental, or emotional stress. Take care to support the individual, and sometimes specialized needs of children, the elderly, and the disabled. Act with integrity. Treat everyone you work with respectfully. Never make derogatory comments about anyone you're working with, or use material that might be harmful or damaging to a person or group of people. Avoid conflicts of interest. Sometimes you should not be the one who is connecting with a person or group of people for any number of reasons. Work with your colleagues to figure out an alternative solution. Respect privacy, confidentiality, and anonymity. Make every effort not to reveal anyone's identity or personally identifiable information, either as part of a test, or to stakeholders, unless you have express permission. User testing manages informed consent as a condition of joining the contributor network, but as you write questions, and publish clips or reports, make sure that you can respect contributors' privacy. Provide all resultant data. It's tempting to make your work look good. However, one of the great benefits of testing your approaches or ideas with people is that you surface problems before they become barriers in a launched product. Report both the positive and the negative feedback. That's a lot to remember, but a great reminder that the foundation of any great product, service, and experience is a real connection and focus on the people who will be using it. Talk to the other researchers and designers you work with to address any questions you might encounter. You might also connect with your local UXPA, IXDA, or design meetup communities to get ideas. For more information, refer to the UXPA Code of Professional Conduct at uxpa.org/uxpa-code-of-professional-conduct.