Responding to Unreasonable Customer Demands
With Vince Lopiccola and Madecraft
Liked by 8,395 users
Duration: 15m
Skill level: General
Released: 1/10/2025
Course details
Looking to improve your customer service skills? In this course, customer service expert Vince Lopiccola teaches essential strategies to handle unreasonable customer demands effectively. Learn how to maintain professionalism when navigating difficult customer interactions using de-escalation techniques, active listening, and boundary setting. By the end of this course, you'll be prepared to utilize practical strategies to enhance customer satisfaction and maintain composure in challenging situations.
This course was created by Madecraft. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructors
Learner reviews
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Mbali Mnisi
Mbali Mnisi
Technical Adviser @ CCI Huawei Outbound customer satisfaction Experienced Remote Worker Chat platform RCA stats feedback | Public Relations…
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Hanna DeBruhl CMCS, CCSP, GCDFI
Hanna DeBruhl CMCS, CCSP, GCDFI
Highly Experienced Global Career Development Facilitator who is people focused.
Contents
What’s included
- Learn on the go Access on tablet and phone
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