From the course: Salesforce Associate Cert Prep

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Create a knowledge article

Create a knowledge article - Salesforce Tutorial

From the course: Salesforce Associate Cert Prep

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Create a knowledge article

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- [Emily] Let's jump into actually creating a knowledge article. So essentially knowledge articles can be things like blog articles or FAQs. They can help answer people's questions. They can be used in service and support scenarios where you can say, "Hey, look at this help article to help you figure out your situation." Or, "How many customers are experiencing this issue?" How can we help them self-service before they are reaching out to our team? This can be used internally, externally, so I have already created that knowledge and done that knowledge setup. So let's go ahead and go over here to the app. So you can either go to Service and then you can search for Knowledge in the navigation bar. But another quick way to do it is just go to Search and then Knowledge here. Right, there are no knowledge articles yet. I can See Published Articles here. Actually, there are knowledge articles, they're just the basic ones that are samples, but I have not created any. So let's go ahead and…

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