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A Surface Pro 8, Laptop Studio and Studio 2 with an Xbox Series S console.

Microsoft Complete

Work and play worry-free. For added peace of mind, Microsoft Complete covers your device for mechanical breakdown and accidental damage from handling, including drops, spills and cracked screens. If something goes wrong, you're covered by the experts who know your Microsoft products the best, simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Complete gives you extended cover and technical support so that you can work and play worry-free.

Accidental damage

Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills and cracked screens.

Microsoft-backed service

Get back up and running quickly with easy service from the experts who know your Microsoft products, so you can do more.

Choose one of these options to get Microsoft Complete

A person browses XBOX games on his Surface device with a wireless controller.

Option 1: Add it when you buy a new Surface or Xbox

The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Shop Surface Shop Xbox Consoles
A Microsoft Store associate helps a customer set up a Surface device.

Option 2: Contact Microsoft Support

You can also get Microsoft Complete by contacting one of our support service agents who will check your device eligibility.
Contact Microsoft Store Support

Buy a new Surface or Xbox and add Microsoft Complete

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Microsoft Complete Support

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
Check Coverage Status Microsoft Complete Support Terms And Conditions

Why shop at Microsoft Store

We offer free shipping and free returns. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honour a one-time price adjustment. 
Learn more

Free shipping and returns

Get free shipping with no minimum purchase. Plus, enjoy 60-day returns on physical Microsoft products.
Learn about shipping Learn about returns

Low-price promise

If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply.
Learn more

Education discount

Education students, parents, and faculty are eligible year round for an education discount up to 10% off select products, including Surface devices.
Learn more

Free support

Our experts are here to help online or by phone. Get support for downloading, installing, or activating Windows or Office, and for technical support or account & billing questions.
Contact us

  • For all Protection Plans, please read the Terms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan.

    This Protection Plan is classed as an insurance product under local regulations. 

    You can only buy a Microsoft Protection Plan from Microsoft or from the Retailer where you bought the original device (if it is offered). Plans must be bought with an eligible device and not as a standalone product. For full details on the insurer, features and benefits of the Microsoft Protection Plan and how to make a claim, please read the IPID and the Supplementary Pre-contractual Information Document (Italy), and Terms and Conditions. 
  • The insurer is AmTrust International Underwriters DAC, registered in Ireland (company registration number 169384) which is regulated by the Central Bank of Ireland. Its registered address is 6-8 College Green, Dublin 2, D02 VP48, Ireland. The insurer is regulated by the Central Bank of Ireland. 
  • For service plan support visit Microsoft Support. If you have a complaint about your Microsoft Complete contract, please contact us here:msespbus@microsoft.com
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Free shipping and returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Low-price promise: Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time.
  • Any offers shown are for a limited time while supplies last. See terms.
  • To view product safety information, click here.
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