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Supporting RCS channel for Twilio Messaging Destination #7811

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merged 2 commits into from
Aug 5, 2025
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Supporting RCS channel for Twilio Messaging Destination #7811

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Supporting RCS channel for Twilio Messaging Destination
joe-ayoub-segment Aug 5, 2025
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sade-wusi Aug 5, 2025
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4 changes: 2 additions & 2 deletions src/connections/destinations/catalog/actions-twilio-messaging/index.md
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Expand Up @@ -93,7 +93,7 @@ To configure the mapping:

| Field | Description | Notes |
| ------------------------- | --------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Channel** | Choose which channel to send the message on. | Options: SMS, MMS, and WhatsApp. |
| **Channel** | Choose which channel to send the message on. | Options: SMS, MMS, WhatsApp, and RCS. If selecting RCS, ensure that RCS is enabled in your Twilio account. |
| **Sender Type** | Pick how you want to send the message. | Options: Phone number or Messaging Service. Phone numbers must be approved in Twilio. |
| **Content Template Type** | Select the type of content template. | Options include Inline or templates you’ve built in Twilio. Segment only shows templates that match your selected Channel and Template Type. |
| **To Phone Number** | Enter the recipient’s phone number. | Must be in [E.164 format](https://www.twilio.com/docs/glossary/what-e164){:target="_blank"}. |
Expand Down Expand Up @@ -182,4 +182,4 @@ Here are a few things to keep in mind when using the Twilio Messaging destinatio
- **Phone numbers must be approved**. Any phone number you use to send messages must be approved in your Twilio account and support the channel you’re sending on.
- **Message logs and errors**. If a message fails to send, you can view details in your Twilio Console message logs. Common issues include invalid phone number formats or missing required template fields.

Understanding these details will help you set up your messaging flows smoothly and avoid unexpected errors.
Understanding these details will help you set up your messaging flows smoothly and avoid unexpected errors.
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