Transfer your one-on-one calls on Teams phones to send the call to a different contact. Consult then transfer to check in with someone before you transfer a call. The caller you want to transfer will be placed on hold while you consult. 

  1. From the call menu, select Transfer.

  2. Choose to Transfer now or Consult first.

  3. Search for the contact you want to transfer to, or choose from Suggestions, Speed dial, or other contact groups.

  4. Select the contact to transfer your call or start your consult.   Screenshot showing how to transfer a call to a contact in Teams.

Note: Suggestions are generated by your call transfer history. Call transfer suggestions appear only if you’ve previously transferred calls and have contacts in your groups.

Related topics

Get started with Microsoft Teams phones

Set up line keys on your Microsoft Teams phone

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