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Customer Success Foundations Preview

Customer Success Foundations

With Robbie Kellman Baxter Liked by 189 users
Duration: 50m Skill level: Beginner Released: 10/31/2024

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Course details

Customer Success is one of the most rapidly expanding and transforming professions in today's business landscape. In this course, Robbie Kellman Baxter—author of The Membership Economy and The Forever Transaction—offers you a deep understanding of the Customer Success (CS) role. Explore the definition of CS, its evolution, and the latest best practices shaping the industry. Through a comprehensive "day in the life" overview, experience the typical responsibilities and challenges faced by CS professionals. Plus, discover essential strategies to excel in your role, build strong relationships with customers, and foster support and collaboration within your organization and among your peers. By the end of this course, you'll be equipped with the knowledge and tools necessary to thrive in the dynamic world of Customer Success.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

Learner reviews

4.8 out of 5

150 ratings
  • 5 star
    Current value: 124 83%
  • 4 star
    Current value: 22 15%
  • 3 star
    Current value: 2 1%
  • 2 star
    Current value: 0 0%
  • 1 star
    Current value: 2 1%
  • Ricardo Ruha 🧩 Ricardo Ruha 🧩

    Ricardo Ruha 🧩

    🎮 Esports & Player Support Coordinator | 🧩 Community-Focused Problem Solver | 🎥 Aspiring Video Editor

    4/5 May 6, 2025
    A comprehensive and informational course that provides a strong foundation in Customer Success. The content is well-structured and delivered with great energy, making it both educational and enjoyable. Nice and compact course, but overall a valuable learning experience.
    Helpful · Report
  • Luiz Felipe de Sena Luiz Felipe de Sena

    Luiz Felipe de Sena

    Customer Success | Customer Experience | Onboarding & Retenção | B2C | SaaS | Suporte e Atendimento ao Cliente

    5/5 May 5, 2025
    Curso incrível, conteúdo rico e com exemplos práticos que são fundamentais para quem precisa reforçar os fundamentos do CS.
    Helpful · Report
  • Erika Lang Erika Lang

    Erika Lang

    Customer Success Manager | Customer-Led Growth | I help organizations turn everyday customer conversations into revenue, loyalty, and flywheel…

    5/5 April 26, 2025
    I think the material is engaging, especially Robbie Baxter. A couple of the prior lessons with other instructors have been a bit too basic and not entirely helpful - I feel some of the content could have been condensed and still retained the same impact.
    Helpful · Report

Contents

What’s included

  • Learn on the go Access on tablet and phone

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