Success Stories Introduction

The following stories are real life incidents where we have been able to make a positive difference. In the majority of cases, these individuals have attempted to resolve the situation themselves and have been unsuccessful. They then reached out to us for help.

When they contacted us, they were able to describe their situation, when it happened and what steps they had already taken to resolve the matter. After agreeing to take ownership of their issue, we wrote to the organisation involved, setting out the problem and why the treatment that our client received was in breach of the Equality Act 2010.

We then worked with the organisation to achieve a positive outcome for our client, without the stress and costs involved in taking the case to court or tribunal.

In instances where an individual has been discriminated against in a work environment, we are able to provide clear guidance on how to write a letter of grievance, however, it’s not possible in these instances for us to contact the employer on their behalf.

Remember, the clock is ticking from the moment that you have identified the problem. You should note that there are strict legal time frames involved for you to try to resolve your issue. These are 6 months less 1 day for an issue relating to a service provider and 3 months less 1 day for issues with work. For more information, please see our Advice and Support section.

When you are attempting to resolve your issue informally, you should leave yourself enough time just in case you change your mind and decide to take the matter to court or tribunal. A court or tribunal will only accept a late application to hear a claim in very exceptional circumstances. You should also note that there are specific fees for submitting an application to an employment tribunal or the county court. Further information on this can be found here.

You may be entitled to legal aid depending upon your specific circumstances. There is an online calculator to help you understand your entitlement here.