The latest edition of Resolution Matters is out now, featuring our recently released Annual report and accounts 2024/25 and refreshed Corporate Strategy and Business Plan. Sign up to our newsletter to hear about our latest developments, news, reports, analysis and announcements ➡️ bit.ly/459tSAI
About us
We are an organisation going through a period of exciting change. We’re growing and have a strong sense of purpose. Working for us will provide you with unique experiences and opportunities. We are an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care via our four key service areas • Claims Management • Primary Care Appeals • Practitioner Performance Advice • Safety and Learning We: • Provide indemnity to the NHS for the risks involved in delivering healthcare services by: o delivering indemnity schemes that meet the continually evolving needs of the healthcare system o handling compensation claims, keeping patients and healthcare staff out of court wherever possible; o ensuring compensation is fair and timely while combating exaggeration or fraud • Deliver expert advice and support on the management of concerns about the performance of doctors, dentists and pharmacists; • Resolve contracting disputes between primary care contractors and commissioners of primary care, operating independently and transparently to reduce the need for such disputes to be managed via the courts; and • Use our unique perspective across the causes of claims, performance concerns and contracting disputes to provide insights back to the NHS to help to improve safety and manage risk. As an NHS organisation, our total reward package and our flexible, supportive work environment make us an attractive employment option. If you have the following background and are looking for a role with purpose and meaning, underpinned by public sector values, please take a closer look • insurance industry or legal backgrounds. We do not employ solicitors to practise as solicitors • operational IT systems and infrastructure experience • data management and analytical capabilities • finance backgrounds
- Website
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http://www.resolution.nhs.uk
External link for NHS Resolution
- Industry
- Hospitals and Health Care
- Company size
- 201-500 employees
- Headquarters
- London
- Type
- Public Company
- Founded
- 1995
- Specialties
- Insurance, Health, Patient safety, and Litigation
Locations
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Primary
Get directions
8th Floor, 10 South Colonnade
Canary Wharf
London, E14 4PU, GB
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Get directions
7 and 8 Wellington Place
Leeds, LS1 4AP, GB
Employees at NHS Resolution
Updates
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Today we publish our Annual report and accounts for 2024/25. The report highlights a record 83% of clinical claims being resolved without the need for legal proceedings. In line with NHS Resolution's strategy to keep patients and healthcare staff out of court, this means that 11,110 clinical compensation claims were resolved through dispute resolution processes rather than formal legal proceedings – the highest percentage ever achieved. The report also describes how innovations such as NHS Resolution’s ‘Early Notification’ scheme for birth injury have enabled families to access compensation for immediate needs more rapidly. It also explains how NHS Resolution has worked with families and their representatives to ensure their involvement throughout the compensation process. Helen Vernon, Chief Executive of NHS Resolution, said: "By working collaboratively to resolve claims for compensation against the NHS we are keeping patients, their families and healthcare staff out of court whilst sharing what we learn back with the NHS to prevent the same things happening again. “This means that over 11,000 people saw their claims resolved with mediation, negotiation and other non-adversarial processes without the need for court involvement “We unequivocally support and promote candour and that clinical staff should be open and transparent. Where there is a claim for compensation, this needs to be investigated in line with the law but we always aim to resolve cases as quickly as possible to avoid distress to the family with four in five cases resolving early on without the need to involve the courts.” https://lnkd.in/eRiqgJ9g
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NHS Resolution welcomes the publication of Dr Penny Dash's review - bit.ly/4lBxsKh We look forward to working with partners through the National Quality Board and to contributing our data and insights to improve the quality and experience of healthcare for patients.
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NHS Resolution welcomes the 10 Year Health Plan for England, ‘Fit for the Future’ - bit.ly/3GkqL0o We look forward to continuing to contribute our expertise in resolution together with insights from the information we hold to support transparency and a rigorous focus on high-quality care for all.
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To support the Practitioner Performance Advice commitment to providing services which support the NHS clinical workforce to deliver safe and effective patient care, we have published our annual practitioner characteristics #NHSRInsights paper: 'Demographics, professions and concerns: Analysis of Practitioner Performance Advice cases including a focus on sexual misconduct concerns.' Click through the images to read the key headlines. Read the full Insights paper now ➡️ https://bit.ly/44Djzpe
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It's our final day exhibiting at the RCOG World Congress 2025! We have thoroughly enjoyed meeting everyone over the past days and encourage you to come and see us on stand B6 to access useful resources (including case stories) and speak to our Early Notification team about the variety of support we offer to families. Thanks to our senior maternity advisor Professor Tim Draycott who this morning presented his work on the Avoiding Brain Injury in Childbirth (ABC) programme. #RCOG2025
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Day two of exhibiting at the RCOG World Congress 2025 is underway! Our colleagues on stand B6 are ready to greet you and share more information about our services and initiatives, including the Maternity Incentive Scheme which has just entered its 7th year and continues to support high-quality maternity and neonatal care. We are keen to hear your thoughts and hope to see you at stand B6 today. #RCOG2025
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We are currently exhibiting at the RCOG World Congress 2025! Visit us on stand B6 to speak to our Safety and Learning and Corporate Affairs colleagues, who can answer your questions and provide a range of resources linking to our focus on supporting trusts to deliver safe, personalised and compassionate patient care, particularly within maternity and neonatal care, as we recognise this remains an important area of concern for the NHS. We look forward to meeting many of you over the next few days 😊 #RCOG2025 Royal College of Obstetricians and Gynaecologists | RCOG
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At today’s Medico-Legal Conference our deputy director of Claims Management, Kamal Bedi, will be sharing our unique insights on connecting clinical negligence legal outcomes and #PatientSafety. Using learning from claims can inform patient safety improvements. Take a look at our learning modules in our Faculty of Learning 📚 /bit.ly/3DHzeVb Find out more about the event and speakers here ➡️ /bit.ly/43L929Q
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